THE WHITEHALL HOTEL, BEST WESTERN PREMIER COLLECTION, Chicago – Your ideal downtown stay
Hotel Overview
The Whitehall Hotel, Best Western Premier Collection - Boutique hotel near Michigan Avenue and John Hancock Observation Deck
The Whitehall Hotel is located on Delaware Place, half a block from Michigan Avenue shopping and dining, and east of Rush Street. The hotel is a short walk from the John Hancock Observation Deck and Navy Pier. It features a 24-hour fitness center with Peloton bikes, free weights, and treadmills. The on-site restaurant, Kirei, serves Japanese and Chinese cuisine. The hotel has a business center, meeting rooms, and is pet-friendly with a $30 daily fee per pet (up to 30 lbs). Public areas, including the restaurant, lounge, and front desk, are wheelchair accessible. The hotel has hosted notable guests such as Katharine Hepburn, The Beatles, and Mick Jagger.
Additional perks of the hotel
Complimentary morning coffee and tea
Concierge services and 24-hour security
Free high-speed Wi-Fi in public areas
Accessible rooms with roll-in showers and grab bars
Proximity to Lincoln Park Zoo (half-mile walk)
Package deals available for Shedd Aquarium visits
Rooms & Suites
The Whitehall Hotel offers Superior Queen, Superior King, Superior Double Queen, Pinnacle King, Pinnacle Double Queen, Junior Suite, Delaware Suite, and Whitehall Suite accommodations. All rooms include premium Egyptian cotton linens, goose feather down comforters, and Stearns & Foster pillow-top mattresses. Marble bathrooms feature hand-placed onyx mosaic tiles, with some rooms offering soaking tubs. Rooms also include 42-inch HDTVs with streaming services, in-room safes, and mini refrigerators. Suites add separate living areas, hardwood floors, and antique mahogany furniture.
Other conveniences
Hypnos cashmere mattresses in premium rooms
Whitehall signature plush robes
In-room safes large enough for laptops
Netflix available with membership
Writing desks and original artwork
Accessible rooms with lowered vanities and visual doorbells
Choose Your Room
Room Rates & Availability Tracker
Transportation Tips
Transportation Options
Amenities
General
- No smoking on site
- Free Wi-Fi
- Paid parking
- Safe deposit box
- 24-hour reception
- Express check-in/ -out
- Only dogs are allowed
Sports & Fitness
- Stationary bike
Services
- Valet parking
- Dry cleaning
- Wedding services
- Courier service
- Bell staff/Porter
Dining
- Restaurant
- Bar/ Lounge area
- Catering service
Business
- 24-hour business centre
- Meeting/ Banquet facilities
- Video conferencing
- Fax/Photocopying
Children
- Cots available
Spa & Leisure
- Beach access
- Treadmill
Room features
- Air conditioning
- In-room safe
- Tea and coffee facilities
- In-room desk
- Ironing facilities
Media
- In-room films
Hotel Location
Guest Reviews & Ratings
The hotel room felt more like an apartment than just a room, which was a great surprise. The service was top-notch, with Nancy from the front desk shining for her excellent customer service. The location was unbeatable, offering a mix of quiet surroundings and accessibility to everything we needed. However, the dining experience left something to be desired, especially with additional unexpected charges. Overall, a stay with ups and downs, but definitely worth it.
The hotel had a mix of positives and negatives. The rooms were smaller than expected and had a large crack, but they did have unique older furniture. The temperature control was an issue with no happy medium. The service was very accommodating and professional overall, despite a rough start. The location was excellent, close to attractions and dining options. The dining experience had some delays, but the breakfast was enjoyable.
The hotel offers pleasant, well-furnished, spacious, and comfortable rooms; however, they do not come with a refrigerator, so if room size matters, consider upgrading. The service was friendly and helpful, and the location is great for exploring downtown and the nearby attractions. The dining options are somewhat limited, but the staff is super helpful and welcoming. The overall experience offers good value for money.
Staying at the hotel was a mixed experience. The rooms were nicely sized considering the city center location, but there was a disappointment as the shower head was missing and the actual room didn't match the online photos. On a positive note, the staff were very polite and helpful, with the exception of one rude encounter at the front desk. The location was excellent, being right in the heart of the Magnificent Mile with easy access to many attractions. The dining experience left something to be desired with inattentive service, although the dishes were flavorful. Overall, the hotel offers some great advantages but also has its drawbacks.
My stay at the hotel was a mix of positives and negatives. The rooms were good-sized but unfortunately not well-maintained, with dirty sheets that seemed unchanged. On the bright side, the service was very accommodating and friendly. The location was fantastic, right in the heart of the upscale Near North area of Chicago, close to major attractions. However, the dining experience was lacking, with overpriced and poor-quality options. Facilities were standard, nothing exceptional.
I had a wonderful stay at this hotel. The rooms were spacious with a great bed and a good size bathroom, super quiet, and exceptionally comfortable. The service was top-notch, the location was perfect for exploring Chicago, and the dining experience was very good. However, the additional parking fee was a downside.
I had a wonderful stay at the hotel. The rooms were spacious and had a great bathroom, although the connection was quite poor, making it challenging to work or stay in touch with family. The location couldn't have been better, with easy access to shopping, dining, and iconic landmarks.
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